SUPPORT

    Need a hand with a solve?

    Tell us what happened and include the details below. We’ll help you get back to your puzzle.

    Email the PuzzleCracker team

    For failed supported solves, missing credits, duplicate or unauthorized charges, or questions about your anonymous wallet token, contact us at:

    support@puzzlecrackerai.com

    Include these details

    • What type of puzzle you sent (crossword, sudoku, or word search).
    • The approximate time of the solve and any visible error message.
    • Never email your full wallet token or payment card details. Support may ask only for the token’s last 8 characters.

    See the Muse connector docs for supported puzzles, pricing, and regional availability.